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General Terms of Sale

Written by Flavio on . Posted in Uncategorised.

GENERAL TERMS OF SALE

General

These general terms of sale apply regardless of the customer's particular purchasing conditions. Any modification by the customer will only be considered accepted if it has been approved in writing by OLIOMATIC HYDRAULIC SYSTEMS, S.L. (hereinafter OLIOMATIC). All information contained in catalogues and price lists is provided for informational purposes only and may be modified without prior notice for technical or economic reasons. OLIOMATIC reserves the right to transfer to a third party the rights and obligations resulting from this contract. Orders accepted by our sales department presuppose acceptance of our General Terms of Sale.

Orders and Quotations

All prices in our tariff are for standard manufactured products. For any order of special products, the quotation will be adapted to the particular case.

 Modificación de pedidos y ofertas

Prices and delivery times specified in quotations may be altered if, during execution, the customer makes written modifications to the characteristics or quantities of the product(s) to be supplied. Order cancellations will not be accepted if they affect specific/special material for a single customer, unless work already performed or material already purchased is paid for.

Payments

Prices detailed in our tariffs do not include applicable taxes. Payment conditions shall be those agreed with our accounting department. It is expressly agreed that failure to pay at the agreed invoice due date shall give rise to the accrual of the agreed interest or, failing that, the legally established interest, without the need for notice from OLIOMATIC.

Shipments

Delivery times are for informational purposes only and their fulfilment cannot be considered an obligation. Compliance with said deadlines will depend on demand, delivery of raw materials by our suppliers, or other force majeure events. Penalties cannot be claimed due to non-compliance with delivery deadlines, unless previously stated in a document between the parties. A delay in delivery time cannot be considered grounds for order cancellation or the basis for claiming penalties or surcharges. Delivery conditions shall be agreed with our commercial department, with transport costs charged on the invoice in the absence of agreement, as well as any Express shipments.

Acceptance and Returns

If products shipped by OLIOMATIC are damaged during transport, the customer must direct their complaints to the corresponding transport agency, even if carriage has been paid by OLIOMATIC. In order to consider the return of defective goods, the claim must be made within a period not exceeding 60 days from the date of receipt of the goods. In the case of international shipments with import customs formalities, the date of receipt shall be considered the arrival date of the vessel/aircraft/truck at destination. If this does not occur, acceptance and conformity by the customer is understood. If the product does not conform to the purchase specifications, it may be returned to OLIOMATIC if the following conditions are met:

 – The customer must specify the specific reasons for the return.

– The product must be returned in its original packaging, in perfect condition.

All returns must be accepted by our commercial service. Only returns of new standard products will be accepted, not assembled, repaired, or modified by a third party, and provided that no more than sixty days have elapsed since the delivery date to the customer. Packaging and return transport costs shall in all cases be borne by the customer. The credit amount corresponding to a return accepted by OLIOMATIC shall be deducted from the next invoice.

Warranty

Products are warranted by OLIOMATIC against any material defect or operating defects resulting from poor design and/or manufacturing for a period of 24 months from the date of shipment. The warranty covers the repair of parts affected by the design and/or manufacturing defect, except for aesthetic defects accepted by the customer upon receipt of the shipment. To execute the warranty, the customer must notify OLIOMATIC as soon as possible of the product defects. Defective parts must be sent to OLIOMATIC carriage paid, accompanied by a copy of the invoice and delivery note. The warranty is limited to the repair or replacement of parts classified as defective by the OLIOMATIC technical department. OLIOMATIC will not cover labour costs for disassembly or assembly, nor costs arising from loss of profit. The warranty does not cover the replacement of parts worn through product use, damage or accidents caused by misuse, poor maintenance, poor control, or negligence in the use of our products. The warranty on seals is subject to the use of good compatible synthetic oils filtered to at least 10 microns. Cylinder disassembly for component replacement and seal changes shall be carried out exclusively at OLIOMATIC workshops by our personnel. OLIOMATIC will return to the customer the repaired cylinder with a high-pressure TEST CERTIFICATE from our test bench. OLIOMATIC is released from any warranty obligation if modifications are made to products after delivery without written permission from OLIOMATIC, or if the customer replaces original product parts with others not made or supplied by OLIOMATIC. In case of unforeseeable damage caused by any product supplied by OLIOMATIC, it is expressly agreed that liability shall be limited to a maximum sum equivalent to the purchase price and shipping costs of the product supplied. In no case shall OLIOMATIC be held liable for indirect or consequential damage caused by misuse or poor conservation of the supplied product or any other cause attributable to the customer.

Documentation

 The rights to all documentation, electronic files, or emails sent to the customer (drawings, technical specifications, etc.) are the exclusive property of OLIOMATIC. Any reproduction, copying, total or partial use of this documentation, files, or emails is prohibited without written permission from OLIOMATIC.

Jurisdiction

 The contract is subject to Spanish law. Any legal-administrative dispute shall depend solely and exclusively on the Judges and Courts of San Sebastian, said city being recognised as the place of fulfilment of all matters that may arise, with the buyer waiving their own jurisdiction.

General Conditions

of use. The manufacturer of any equipment incorporating our products is obliged to inform their customer of established safety procedures, assuming all responsibility.