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Frequently Asked Questions

WHAT IS THE DELIVERY TIME FOR SPARE PARTS SUPPLY?
Delivery times for all spare parts and commercial components are immediate as we keep them in stock in our warehouses. If it is a machined component or non-commercial part, the maximum lead time is 1 week.
HOW ARE SPECIFIC AND SPECIAL REQUESTS HANDLED?

OLIOMATIC engineers and project managers, with extensive experience, design and fully adapt to requirements, always offering the most suitable solution.

After each study, the project is shared with the customer, a drawing is sent, and approval is requested before starting manufacturing.

WHAT ARE THE SECTORS OF ACTIVITY?
OLIOMATIC CYLINDERS are used in all types of sectors, such as steel, environment, incinerators, biomass plants, public works, offshore, ports, cement plants...
QUERIES ABOUT PACKING LIST, DIMENSIONS AND PACKAGING
All cylinders are delivered perfectly packaged in a wooden crate Dimensions and weights are stated in our quotation so the customer can arrange transport
IS IT POSSIBLE TO APPLY THE INTELLIGENT DEVICE TO HYDRAULIC CYLINDERS?
All cylinders have a ¼ “ BSP connection in an appropriate area to connect the terminal
WHAT TYPE OF SPARE PARTS DOES OLIOMATIC SUPPLY?
The standard hydraulic components in hydraulic power units are always in stock and available for immediate delivery.
ARE COMPATIBLE SPARE PARTS SUPPLIED FOR ALL GRAB AND BUCKET BRANDS?

Yes, fully compatible spare parts can be supplied for the following brands:

CATERPILLAR, VOLVO, LIEBHER, KOMATSU, HITACHI, JBC, JOHN DEERE, KUBOTA, AUSA, EROMACH, HYDRAMA, WACKER NEUSON, MECALAC, ARDENES, ALGRABS, BLEIJENBERG, BLUG, CELLA, COMECA, CFS, DEMAG, DEQMA, EUROMEC, EUROBEN, ESTRUAGUA, FERNIE, FELD, GALMEN, GÜVEN, IDROBENNE, ISAM, ISOMEC, ISOMONTE, KRÖGER, KINGSHOFER, KARDELER, KROLL, LANDERS, MIT, MRS, MENNESSON, MACK, NEGRINI, ORTS, PEINER, PREUSSAG-NOEL, RAFFIN, ROZZI, STEMM, TGS, SBL, SMAG, SOMDELATTRE, TAKRAFT, UNIGRAB, VERSTEGEN, VICINAY.

We take care of centralising the supply of all electrohydraulic spare parts, simplifying maintenance management and reducing downtime, so you can have a single supplier for all spare parts.

CAN YOU PURCHASE A COMPLETE HYDRAULIC POWER STATION COMPATIBLE WITH AN EXISTING GRAB OR CLAMSHELL BUCKET?

Yes, fully compatible COMPLETE HYDRAULIC POWER UNITS can be supplied for the following brands:

CATERPILLAR, VOLVO, LIEBHER, KOMATSU, HITACHI, JBC, JOHN DEERE, KUBOTA, AUSA, EROMACH, HYDRAMA, WACKER NEUSON, MECALAC, ARDENES, ALGRABS, BLEIJENBERG, BLUG, CELLA, COMECA, CFS, DEMAG, DEQMA, EUROMEC, EUROBEN, ESTRUAGUA, FERNIE, FELD, GALMEN, GÜVEN, IDROBENNE, ISAM, ISOMEC, ISOMONTE, KRÖGER, KINGSHOFER, KARDELER, KROLL, LANDERS, MIT, MRS, MENNESSON, MACK, NEGRINI, ORTS, PEINER, PREUSSAG-NOEL, RAFFIN, ROZZI, STEMM, TGS, SBL, SMAG, SOMDELATTRE, TAKRAFT, UNIGRAB, VERSTEGEN, VICINAY.


THE MOST FREQUENTLY REPLACED BRANDS ARE WRITTEN IN BOLD

CAN COMPATIBLE HYDRAULIC CYLINDERS BE SUPPLIED FOR ANY BRAND?

Yes, fully compatible, interchangeable cylinders at optimal prices well below the originals can be supplied for the following brands:

CATERPILLAR, VOLVO, LIEBHER, KOMATSU, HITACHI, JBC, JOHN DEERE, KUBOTA, AUSA, EROMACH, HYDRAMA, WACKER NEUSON, MECALAC, ARDENES, ALGRABS, BLEIJENBERG, BLUG, CELLA, COMECA, CFS, DEMAG, DEQMA, EUROMEC, EUROBEN, ESTRUAGUA, FERNIE, FELD, GALMEN, GÜVEN, IDROBENNE, ISAM, ISOMEC, ISOMONTE, KRÖGER, KINGSHOFER, KARDELER, KROLL, LANDERS, MIT, MRS, MENNESSON, MACK, NEGRINI, ORTS, PEINER, PREUSSAG-NOEL, RAFFIN, ROZZI, STEMM, TGS, SBL, SMAG, SOMDELATTRE, TAKRAFT, UNIGRAB, VERSTEGEN, VICINAY.

THE MOST FREQUENTLY REPLACED BRANDS ARE WRITTEN IN BOLD

TEST BENCH
All cylinders manufactured by OLIOMATIC undergo thorough quality control, with 250 operations at 250 bar and peaks of 300 bar. The hydraulic power unit is delivered fully tested, with 250 operations, fully reliable and quality assured with a 3-year warranty
HOW ARE THE EQUIVALENT CHARACTERISTICS OF A NEW CYLINDER REPLACING AN ORIGINAL ENSURED?

After each order received, photos of the cylinder to be replaced are always requested, in addition to basic data such as bore diameter, rod diameter, stroke, and extreme distance with cylinder retracted:

Before starting manufacturing, OLIOMATIC sends a general dimensions drawing for confirmation, which also records the connections, their number and location.

WHAT IS THE MAIN DIFFERENCE OF OLIOMATIC CYLINDERS COMPARED TO OTHER BRANDS?

The main advantage is that the front rod guides are heavily reinforced, with a high ratio between the guidance length and the rod diameter; this provides great resistance to radial stresses. Additionally, the pressure our cylinders can withstand is clearly superior to other cylinders on the market.

The main difference of the STEMM brand is quality, testing protocols and tests with a 3-YEAR WARRANTY.

HOW DO YOU REQUEST A QUOTE FOR A HYDRAULIC CYLINDER?

On our website, there is an ONLINE PRICING service that provides previously registered applicants with the best available price and delivery offer via e-mail. Both internal manufacturing, warehouse, and purchasing services are combined and coordinated, as well as the terminals of the most important suppliers, whose participation influences both cost and delivery time.

After completing all the data required in these 13 SECTIONS and requesting prices, the applicant will receive an e-mail within 2 hours. Our quotation is comprehensive and describes the most important characteristics defined by the customer.

WHAT ARE THE STEPS TO REQUEST A QUOTE?

The customer registers by providing company details, name, position, e-mail address, etc. They are then asked to complete a MENU OF 13 SECTIONS.

Each section must be opened, where SUBMENUS will unfold in which the desired option must be selected. When you are in the area where diameters, lengths, strokes, etc. need to be defined, you will see a note on the right saying SEE DETAIL IN DRAWING

If you click this note, a figure will unfold that very clearly explains the concept being requested.

DETERMINING THE BORE INNER DIAMETER

If you do not know the exact bore inner diameter, you can measure the outer diameter of the cylinder and subtract the tube wall thickness, which usually varies between 10-15 mm depending on the diameters. When selecting the bore inner diameter, approximate outer dimensions of standard cylinders are shown on the right.

THE LENGTHS “E” AND “EC”, HOW SHOULD THEY BE INTERPRETED?

The length “E” refers to the distance with the cylinder retracted, from the rear fixing axis D4 to the front end of the chrome-plated rod, right to the start of the thread that receives the front fixing.

Front fixings can be of 3 types, but in the data sheet the dimensions are shown according to TYPE 2, which is the most common. There is another dimension EC, which is the distance between the rear and front fixing axes, D3 and D4.

The difference between dimensions E and EC is dimension H, which corresponds to the distance from the front axis D3 to the end of the threaded rod. Dimension H from the rod end to the centre of axis D3 depends on the type of fixing chosen by the customer (TYPE 1, TYPE 2, TYPE 3).

THE DATA SHEET SHOWS TWO TYPES OF THREADS AT THE ROD END, KK-1 AND KK-2

The rod end can terminate in Male Thread KK1 or Female Thread KK2. KK1 threads are male and serve to connect TYPE 1 and TYPE 2 accessories (the most standard is TYPE 1).

KK2 threads are female, machined inside the rod, and serve to connect TYPE 3 accessories.

You have at your disposal SEE ACCESSORY OPTIONS. Thread lengths, male and female, are indicated in columns “R1” y “R2”

FROM ORDER RECEIPT, WHAT IS THE PROCESS THAT FOLLOWS?

A) When an order is received, a full coordination and management process is activated across the commercial, technical, and production departments.

An ORDER ACCEPTANCE is immediately issued and the customer is invited to send their official order, adding data, supplementary messages, and if possible a photograph showing the location of connections or any relevant detail.

B) Once the official order is received, OLIOMATIC sends a General Dimensions Drawing, showing all details and connections to be confirmed and approved by the customer.

When building a cylinder to replace the original, all measurements are taken exhaustively and rigorously.

THE OBJECTIVE IS TO BUILD A CYLINDER IDENTICAL TO THE ORIGINAL, QUICKLY AND AT A GOOD PRICE.

C) After receiving dimension approval, OLIOMATIC issues the 30% invoice and communicates the start of the manufacturing process, which begins upon receipt of the transfer.

D) Within a short period of 2-8 days, OLIOMATIC notifies the customer when the cylinder is manufactured and sends the 70% invoice, plus packaging costs.

E) Upon receipt of the remaining 70%, the customer is notified of cylinder availability, which can be collected by their own means.

HOW DO YOU ACCESS THE HYDRAULIC CONSULTANCY HELP?

There is an APP that allows you to view and access questions and queries about any hydraulic circuit with OPTIMAL ANSWERS THAT SATISFY AND RESOLVE ALL PROBLEMS.

Anyone, without hydraulic knowledge can easily detect and diagnose the causes of any incident or anomaly occurring in the hydraulic circuit.

SHIPPING ADDRESS: DATA FOR CALCULATING TRANSPORT COSTS

There is a storage warehouse where finished products are stored awaiting transport at the following address.

All machines are dispatched from our main workshops located at:

OLIOMATIC HYDRAULIC SYSTEMS, S.L.
Polígono Portuetxe, 8320018
SAN SEBASTIAN (SPAIN)

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